Who you buy from. Terra Naza, which sells handmade beaded portrait sculptures at terranaza.com and answers at [email protected].
What you buy. A portrait modelled in Cameroon clay and covered by hand in glass beads, 22 by 12 cm and about 1.2 kg. Every piece is made one at a time, so colour and bead pattern vary slightly from the photographs. That variation is the object, not a defect.
Every piece varies. Each portrait is modelled and beaded by hand, one at a time, so colour placement and bead pattern differ from the photographs. That variation is the object, not a defect. If a portrait you ordered is no longer available, we tell you within two working days and refund in full.
Price and payment. $149 per portrait, plus shipping (15 USD to the European Union, 25 USD to the United States and elsewhere, free in Morocco), taken at the moment of the order. Import duties, where a country applies them, are yours. Prices can change for future orders, never for one already paid.
Delivery. Dispatch within three working days, then five to fifteen working days depending on the destination, tracked and insured. Risk passes to you when the parcel is delivered to the address you gave.
Returns. Fourteen days from delivery, on the terms in shipping and delivery, which forms part of these terms.
What we answer for. Delivering the portrait you ordered, in the condition described, and refunding you when we cannot. We do not answer for delays caused by customs or a carrier, nor for damage caused after delivery by handling, water or direct sun.
Images and text. The photographs, films and writing on this site belong to Terra Naza and may not be reused commercially without written permission.
Disputes. Write to us first, almost everything is settled by email in a day. Any dispute that survives that is governed by the law of the seller's country of registration.